Workflow Statuses

1. Get Incident States

getIncidentStates () (since 6.0)

Parameters

None.

Description

Returns all Workflow States allowed for Incidents in a HashMap, keyed on ID and name formatted as ‘workflow – state name’.

2. Get Problem States

getProblemStates () (since 6.0)

Parameters

None.

Description

Returns all Workflow States allowed for Problems in a HashMap, keyed on ID and name formatted as ‘workflow – state name’.

3. Get Change States

getChangeRequestStates () (since 6.0)

Parameters

None.

Description

Returns all Workflow States allowed for Change Requests in a HashMap, keyed on ID and name formatted as ‘workflow – state name’.

4. Get Service Request States

getServiceRequestStates () (since 6.0)

Parameters

None.

Description

Returns all Workflow States allowed for Service Requests in a HashMap, keyed on ID and name formatted as ‘workflow – state name’.

5. Get Next States

getNextStates (String requestId) (since 6.2)

Parameters

  • requestId The unique request Id to retrieve the next workflow states for.

Description

Returns the next available Workflow States allowed for the identified request in a HashMap, keyed on ID and name formatted as ‘state name’.