Governance

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[fancy_header2]ISO 20000[/fancy_header2]
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ISO 20000

LiveTime Service Manager supports industry standards such as ISO/IEC 20000 and best practices such as ITIL to help you develop a sustainable and continuous service management capability.

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[fancy_header2]Sarbanes-Oxley[/fancy_header2]
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Sarbanes-Oxley

LiveTime can effectively help implement a SOX compliant Service Desk solution that adheres to specific Control Objectives for Information and related Technology (COBIT) control objectives covering the operation of service desks.

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[fancy_header2]SAS 70[/fancy_header2]
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SAS 70

SAS 70 Certification means the Data Centers used for LiveTime have been through a rigorous, in-depth audit of control activities, which generally includes controls over information technology, accounting, and related processes.

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[fancy_header2]ITIL 3[/fancy_header2]
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ITIL 3

LiveTime Service Manager has received PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 Processes. LiveTime Service Manager has been certified for Request Fulfillment, Incident, Problem, Change, Release and Deployment, Financial, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

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